1. Order Processing
Orders are typically processed within 24 hours of confirmed payment, excluding weekends and holidays. Orders placed after 2:00 PM PST may be processed on the next business day.
2. Shipping Methods & Rates
We offer the following shipping options:
Delivery timeframes are estimates and may vary based on carrier conditions.
3. Packaging & Handling
All orders are shipped in discreet, temperature-controlled packaging to help preserve product integrity. Each vial is securely sealed and carefully cushioned to minimize the risk of damage during transit. External packaging is labeled as “Research Materials” with no specific product details displayed.
4. Order Tracking
Once your order has shipped, a tracking number will be sent to your email. Tracking details may take up to 24 hours to update. You can monitor your shipment through the carrier’s website or your account on our website.
5. Shipping Restrictions
At this time, we only ship within the United States. Express shipping is not available for P.O. Box addresses. We reserve the right to decline shipment to any address at our discretion.
6. Lost or Stolen Packages
Helix Research is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery. If your tracking status shows “delivered” but you have not received your package, please contact the carrier directly. If a package is lost in transit (no confirmed delivery), please reach out to us and we will assist in locating the shipment or arranging a replacement.
By clicking “I AGREE” and entering this website, you represent and warrant that you are at least twenty-one (21) years of age and have the legal capacity to enter into this agreement.
I. RESEARCH USE ONLY
All products offered by Helix Research are intended solely for laboratory research purposes. These products are not for human or animal consumption and must not be used for therapeutic, diagnostic, veterinary, or clinical applications. They are not to be used as drugs, food additives, cosmetics, or household chemicals.
II. ASSUMPTION OF RISK
You acknowledge and agree that the products available on this website have not been evaluated, approved, or tested by the U.S. Food and Drug Administration for safety, efficacy, or any intended use. You assume all risks associated with the handling, storage, and use of these products.
III. LIMITATION OF LIABILITY & INDEMNIFICATION
To the fullest extent permitted by law, Helix Research shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to the purchase, use, misuse, or handling of its products. You agree to indemnify, defend, and hold harmless Helix Research, its owners, affiliates, and employees from and against any and all claims, liabilities, damages, losses, or expenses arising from your use or misuse of these products.
IV. COMPLIANCE
You represent and warrant that you are knowledgeable about the hazards associated with these products and will handle, store, and use them in strict compliance with all applicable local, state, and federal laws and regulations.
